Shipping Policy
Processing Time
Thank you for choosing our product. We strive to ensure that your order reaches you in perfect condition and in a timely manner.
Orders are typically processed and shipped within 1-3 business days of receiving payment, unless otherwise stated.
Custom or made-to-order items may require additional processing time, which will be communicated to you upon order confirmation
Delivery Time
Standard delivery: 5–10 business days depending on your location.
Please note that shipping carriers may observe holidays, which could affect the processing and delivery of your order. We will do our best to notify you of any anticipated delays due to holidays or other circumstances beyond our control
Once your order has been shipped, you will receive a confirmation email
Shipping Address
Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer
Return and Refund
Please note that due to the nature of our products, unfortunately, we do not offer any refunds or accept returns.
In the unlikely event that your order arrives damaged or defective, please contact us within 2 days of receipt with clear photos of the damaged items and packaging.Our team positively investigate the matter and shootout the issue within 7 days.
Cancellation
If for any personal reason you would like to cancel your order, you must do it within 24hrs of placing the order. Please email us at customersupport@floretta.in with your order number if you need any assistance on this.
Once order shipped, we will not be able to cancel the order.
Handcrafted Nature
Our soaps are handcrafted in small batches using natural ingredients, which may result in slight variations in color, texture, and scent. These variations are a testament to the artisanal nature of our products and contribute to their unique charm
Need help?
Contact us at customersupport@floretta.in for questions related to refunds and returns.